STEP 1 - Negotiation between the Area Manager and consumer
Check the account of the consumer in the Consumers Account Query
STEP 2 - Negotiation for the initial payment and Account balance subject for promissory note
STEP 3 - Restructured Payment
Depending on the negotiated amount, interest and months restructured
STEP 4 - Print out of Promissory Note
Signature of the Area Manager and consumer are important.
STEP 5 - Monitoring of Promissory Note
Monthly monitoring should be done to determine if the consumer is complying with his/her promissory note. Failure to comply with PN will be subject for disconnection.